Frequently Asked Questions
Frequently Asked Questions
General FAQ’s
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Absolutely! All of our classes are designed and taught by Ruby Chew and her experienced team of teaching artists - each of whom holds a current Working With Children Clearance.
Our staff are practicing artists with education backgrounds and a passion for inspiring young creatives. Ruby herself is an award-winning artist and educator with over 15 years of experience. She holds a Bachelor of Visual Arts (Honours, 2010) and a Master of Teaching (2023), and is committed to delivering high-quality, engaging instruction tailored to each student's needs. Find out more about Ruby here.
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Parents and guardians must sign students into class and out of class at the end of class.
Signing in:
Please arrive around 5-10 minutes before class starts.
Come straight on in! We’ll be there to greet you and show you around.
There’ll be a sign in/out sheet on a clipboard on the front desk where you can sign your child in by writing your arrival time next to their name.
Signing out:
Please sign your child out by writing the time you’re collecting them on the sign in/out sheet.*Please do not leave until this is done. This helps us provide the best duty of care for all students :-)
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Half day students - please bring a water bottle and a nut free snack.
Full day students - please bring a water bottle, a nut free snack and a nut free lunch.
Kids are also welcome to bring any show-and-tell items like artwork they’ve done at home or a book with inspiring images— just nothing too precious. -
Please wear closed-toe shoes and clothing that you don't mind getting a bit dirty.
We recommend wearing sleeves that can be easily pulled up for hands-on activities. Layers are great, so they have the option of putting on a jacket if we sit outside. A hat and sunblock is encouraged.Comfort is key, so feel free to dress in whatever makes you feel at ease!
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If you need to contact us during class, please text Ruby or the number provided at drop off with:
1. Your name
2. Your child's name
3. Your message
E.g. if you need to collect your child early, if there's been a change to the person collecting your child etc.
Text is best as we’re often hands-on making or facilitating :-) We’ll get back to you ASAP.
For emergencies, of course, please feel free to call us. -
If your child is unwell, we kindly ask they refrain from attending classes to ensure the comfort and well-being of everyone. If a student misses a class due to illness, we offer make-up classes based on availability. Please reach out to us to schedule a make-up session!
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We prioritise facilitating a creative, respectful and positive environment for all students. Disrespectful behavior will not be tolerated. We follow a restorative practice approach, encouraging students to reflect on their actions and make amends. While we always aim to guide students gently back on track, if a child continues to struggle with this after a few reminders, we'll reach out to parents to discuss the best way forward and may ask you to pick up your child early. Our goal is to support every student in having a great experience!
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We understand coming to Art Club can be overwhelming for some budding artists - you're most welcome to stay until they feel settled!
From there, we encourage children to participate independently in our classes. This helps foster their creativity and self confidence.We want all students to feel comfortable in our classes. Our instructors are experienced in creating a welcoming and nurturing environment for everyone!
If you'd like to chat further, we'd love to hear from you! Any further info to help us make our Art Club the best experience for your child is very welcome! Please don't hesitate to get in touch.
School Holiday Art Club
Find our FAQ’s and Policies at the bottom of our Art Club page
T's & C's
T's & C's
We want Studio Ruby Chew to be a positive experience for everyone. These Terms & Conditions help us keep things running smoothly and ensure everyone has a wonderful creative experience. If you ever have questions, please reach out - we're always happy to help!
For kids & families
Refunds
Bookings are generally non-refundable. We understand that life with kids can be unpredictable, so if something unexpected comes up, please get in touch. While we can't guarantee a refund, we'll always do our best to find a fair solution where we can. Your rights under Australian Consumer Law always apply.
Make-up classes
Make-up classes are offered subject to availability and are not guaranteed. They must be arranged within the current term or advertised make-up period.
Student illness
For the safety of other students & staff, please don't attend if your child has a fever, vomiting, diarrhoea or another contagious illness.
Behaviour Policy
We prioritise facilitating a creative, respectful and positive environment for all students. Disrespectful behavior will not be tolerated. We follow a restorative practice approach, encouraging students to reflect on their actions and make amends. While we always aim to guide students gently back on track, if a child continues to struggle with this after a few reminders, we'll reach out to parents to discuss the best way forward and may ask you to pick up your child early.
Timely Arrival & Collection
Please drop off & collect students promptly at the advertised start & finish times.
If you're running late, send us a text so we know your child is being collected.
Parents and guardians must sign students into & out of class via the roll form at the door.
*Please do not leave until this is done. This helps us provide the best duty of care for all students!
Cancellation by Studio Ruby Chew
While extremely rare, classes may need to be cancelled due to illness, extreme weather, minimum numbers or circumstances beyond our control. If this occurs, we'll notify you as soon as possible and arrange a make-up class, credit or refund at our discretion.
Other
Art can be messy! Please wear suitable clothing as we can't accept responsibility for accidental stains/damage to clothing or personal belongings.
Students are responsible for their belongings. Please avoid bringing valuables to class.
Parents are responsible communicating any medical conditions, allergies or support needs before classes commence.
Payment Options
Studio Ruby Chew accepts payments by bank card or electronic funds transfer. Details are provided on the Invoice.
Photography
We occasionally photograph or film workshops for promotional purposes. We aim to capture artworks in progress, completed artworks, tabletop views and classes at a distance. Permission preferences are collected during registration and will always be respected.
In booking with Studio Ruby Chew, you are agreeing to the above T’s & C’s.
We know that life with kids can be unpredictable! If something unexpected comes up, please reach out. While we can't always bend the rules, we'll always do our best to find a fair and reasonable solution.
Thank you.
For Activations, Events & for Organisations
Quotations
Studio Ruby Chew will provide a Quote based on the information the client provides for the work (Art activation, workshop, Art program etc.)
Invoices
Once the Quote is confirmed by the client, an Invoice will be issued.
Initial Payment
To secure your date and/or hire items, an Upfront Partial Payment of 50% of the total fee is required. This is due within 7 days after the Quote is confirmed.
Upfront Partial Payments are non-refundable.
Final Payment
The remaining fee is due 7 days prior to the completion of work, unless specified otherwise.
If any adjustments were made to the booking since the Upfront Partial Payment (e.g. the addition or subtraction of time or materials etc.), these will be reflected in the final Invoice.
Cancellations
If any booking is cancelled two weeks or less before it’s scheduled to be held, the full payment will still be due.
If a large scale booking (over 50 expected participants or an ongoing weekly program) is canceled less than 6 weeks before it’s scheduled to be held, the full payment will still be due.
Cancellations include date changes.
Weather Policy
It is an expectation that the client and/or venue will provide adequate weather protection during Studio Ruby Chew’s delivery. Studio Ruby Chew reserves the right to cancel or make amendments to bookings in extreme weather conditions within reason - including heat, wind, wet weather etc. in the respect of safety for Ruby, her staff, equipment and patrons attending.
Damages
Any items (materials, equipment etc.) provided by Studio Ruby Chew as part of the service remains the property of Studio Ruby Chew. In the unlikely event that any hired items are damaged, lost or stolen due to the actions of patrons or other third parties during the event, the hirer (client) is responsible for the full cost of repair or replacement.
Payment Options
Studio Ruby Chew accepts payments by bank card or electronic funds transfer. Details are provided on the Invoice.
In hiring Studio Ruby Chew, you are agreeing to the above T’s & C’s.
Thank you.
Get in touch!
Get in touch!
Got a question? We’d love to hear from you!